frequently asked Questions

Tracking will be available as soon as the item arrives in the destination country! As soon as the item arrives, we will update the tracking number. You can then track your shipment with your local shipping service provider. You can track your order here: https://fuga-studios.com/apps/parcelpanel

Your order will be shipped as soon as it has been processed in our warehouse. Our processing times for orders are 2-4 working days, depending on the product design and item.

Please first check where your parcel is using the tracking number and contact the shipping service provider or check here: https://fuga-studios.com/apps/parcelpanel.

If you need further assistance, please contact us via support@fuga-studios.com

All orders can be canceled as long as they have not yet been shipped or packed. Once the packing and shipping process has started, cancelation is no longer possible.

In order to have the best chance of a successful cancellation, please contact us within 12 hours of placing your order. Use our contact options for this.

Our shipping costs vary depending on the delivery address:

• Standard Shipping (€6,95): Applies to countries such as Germany, Austria, Switzerland, EU countries, UK, USA, Canada, Australia, New Zealand, Japan, South Korea and many more.

• International Shipping (€38.95): Applies to all other countries worldwide.

Free shipping: For orders over €169 we offer free shipping for countries in the Standard Shipping Zone.

The average delivery times are:

• Central and Western Europe and USA: 4-9 days
• Eastern Europe: 7-14 days
• Asia: 4-9 days
• Africa and South America: up to 20 days

Please note that delivery times may be longer for international shipments.

*All shipping times exclude delays in customs clearance.

We deliver worldwide. For a detailed list of countries and associated shipping costs, we recommend that you start the checkout process and select your country.

You have 14 days after receiving the goods to return or exchange them. Use our returns portal at https://fuga-studios.com/apps/parcelpanel-returns. Please note that the costs for the return shipment are borne by you.

As soon as we have received and checked the goods, the refund will be processed within 14 days. Please track the shipment status of your return to see if it has arrived before inquiring about the status. We strive to process all refunds as quickly as possible.

We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, Bancontact, eps-Überweisung, Google Pay, iDEAL, Klarna Pay Later, Maestro, Shop Pay, Sofort, UnionPay, PayPal and Amazon Pay.

We are available 24/7 via e-mail support@fuga-studios.com.

Yes, as a newsletter subscriber you will receive a 10% voucher when you register as well as other vouchers for special promotions.

You will find a size chart on all product pages. We recommend that you take your own measurements to select the best size. We also offer a size guide on our product pages. If you have any further questions, please feel free to contact us.

Each item of clothing has a label with washing instructions and care instructions. Please follow these instructions to maintain the quality and longevity of your garments.

We are currently operating exclusively online. Our office is located in Berlin and Poznan, but we do not currently have a physical store for customers.