We offer worldwide shipping to all countries. We use DHL & Hermes as a standard shipping service, but due to the policy and customs conditions of different countries, the shipping service for certain countries is adjusted to minimize the delivery time of the package.
For orders over 169 € (previously 189 € +), shipping is free. As soon as the package is shipped, you can receive a tracking number for your order by email. Please check the following list for the delivery days of the shipping service.
Standard shipping: 5.90 € (Not applicable if the order value is over € 169)
Delivery time :
Standard shipping: 4 - 9 working days
* Please note that due to the COVID-19 situation, customs clearance may take longer than usual.
* All shipping times exclude delays in clearance/customs clearance.
Where's my package? -Lost or missing packages
Fūga -Studios cannot be held liable if an incorrect address is provided during the ordering process. Before submitting your order, please make sure that your billing and shipping address is correct. Should we make a mistake, we will fully cover the cost of the original order you placed.
We at Fūga -Studios assure that no customs fees will be incurred or may arise in Germany as soon as the items have been shipped.
Consignment tracking information
Once your order has been shipped, you will receive an email with a tracking number.
MY SENDITION TRACKING SAYS 'NO INFORMATION AVAILABLE IN MOMENT.'
For some shipping companies, it takes 2-5 business days for the tracking information to be updated in the system. If your order was placed more than 5 working days ago and there is still no information for your tracking number, please contact us.
Will my items be sent in a package?
For logistical reasons, items of the same purchase are sometimes sent in separate packages, even if you have specified a combined shipping.
If you have any other questions, please contact us and we will do our best to help you further.